I am an avid reader of the WoW Insider blog, and today, like many before, they showed me the funny behind the game's Forums. This post on WoW Insider, pointing to the humor in this post on the forums, showed the power of the GMs and Moderators on the official forums. They can pull up ticket histories and chat logs, transactions and account history.
But wait! WoW Insider blogger Amanda Dean had her account hacked and the refused to return her stuff. I have heard this result from many people, even my own guildies who were told that Blizzard had no record they had any gear. What? The company that has records of tickets, transactions, and chat logs from months before, they keep all of this but don't have record of gear a player had for several weeks before a hacking? I don't buy it.
So gold farmers get the account, make thousands of gold off the stuff therein, traumatize players and rack up charges on their credit cards, All of this and Blizzard has nothing to say? They have no record of the gear or the possessions? Having observed the IT industry for a long time, I would simply say that I think this is utter crap. Either Blizzard's server people are utter crap and can't maintain documentation worth a damn, or they are lying to customers in order to avoid having to restore gear to too many players.
Sure, there is probably a few who get their stuff back, but overall there is a lot of people who have hacked accounts, in many cases through no fault of their own, and Blizzard disregards their problems like it is nothing. I would call on Blizzard to explain how they can prove all of these things to humiliate a person trying to defraud them, but when a player gets hacked they can't pull up even the basics of what a player was wearing a few days before. Of course, as always, they will likely say nothing, ignoring the demands of their customers, cause god knows there are more where the departing came from!
But wait! WoW Insider blogger Amanda Dean had her account hacked and the refused to return her stuff. I have heard this result from many people, even my own guildies who were told that Blizzard had no record they had any gear. What? The company that has records of tickets, transactions, and chat logs from months before, they keep all of this but don't have record of gear a player had for several weeks before a hacking? I don't buy it.
So gold farmers get the account, make thousands of gold off the stuff therein, traumatize players and rack up charges on their credit cards, All of this and Blizzard has nothing to say? They have no record of the gear or the possessions? Having observed the IT industry for a long time, I would simply say that I think this is utter crap. Either Blizzard's server people are utter crap and can't maintain documentation worth a damn, or they are lying to customers in order to avoid having to restore gear to too many players.
Sure, there is probably a few who get their stuff back, but overall there is a lot of people who have hacked accounts, in many cases through no fault of their own, and Blizzard disregards their problems like it is nothing. I would call on Blizzard to explain how they can prove all of these things to humiliate a person trying to defraud them, but when a player gets hacked they can't pull up even the basics of what a player was wearing a few days before. Of course, as always, they will likely say nothing, ignoring the demands of their customers, cause god knows there are more where the departing came from!
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